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FAQ

Quick answers

The way we'd explain it at your door — short and straight.

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No. Leave the bag at your door (or with your concierge) and tell us where in the notes. We message you the moment we've picked it up.

Wash & fold is by the kilo — we weigh your bag at pickup and message you the total before anything runs. Dry cleaning and bulky items are by the piece, from the price list.

Pick your best guess in the booking card and say the rest in the notes — we sort every bag by hand and route each piece to the right care anyway.

After delivery, once you've seen your laundry. We'll send payment options with your confirmation — no card needed to book.

Yes — message us on WhatsApp any time before your pickup window and we'll move or cancel it, no charge.

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